Effective from: 1st April 2026
This Privacy Policy explains how Master Protections collects, uses, stores, and protects your personal
information. We are committed to safeguarding your privacy and handling your data in a transparent
and secure manner.
This policy applies to all users of our website, services, and communications. It is designed in
accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act
2018.
By using our services or submitting your information, you agree to the practices described in this policy.
Who We Are
Master Protections is a security systems provider offering installation, maintenance, and monitoring
services including intruder alarms, CCTV, fire alarms, and access control systems across the M25 region.
We act as the data controller for any personal data you provide to us.
Information We Collect
We may collect and process the following types of personal data:
Information You Provide Directly
• Full name
• Email address
• Phone number
• Property address
• Details submitted through enquiry or survey forms • Security requirements and preferences
Information Collected Automatically
• IP address
• Browser type and version
• Pages visited and time spent
• Device type
Service-Related Information
• Installation details
• Maintenance records
• Monitoring activity logs where applicable
We only collect data necessary to provide our services effectively.
How We Use Your Information
We use your personal data for the following purposes:
• To respond to enquiries and provide quotations
• To arrange surveys and site visits
• To install and maintain security systems
• To provide monitoring and emergency response services
• To improve our services and customer experience
• To send important service updates or notifications
• To comply with legal and regulatory obligations
We do not use your data for unrelated purposes without your consent.
Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases: • Consent – when you submit forms or request information
• Contractual necessity – to deliver services you have requested
• Legal obligation – to comply with regulatory requirements
• Legitimate interests – to improve services and ensure system security
Sharing Your Information
We may share your data with trusted third parties where necessary:
• Monitoring centres for alarm and CCTV response • Engineers and subcontractors involved in installations or repairs
• IT and hosting providers
• Legal or regulatory authorities when required
All third parties are required to handle your data securely and in compliance with UK data protection
laws.
We do not sell your personal data to third parties.
Data Storage and Security
We take data security seriously and implement appropriate technical and organisational measures,
including:
• Secure servers and encrypted systems
• Restricted access to personal data
• Regular system monitoring and updates
• Staff training on data protection practices
Your data is stored securely and only retained for as long as necessary to fulfil the purposes outlined in
this policy.
Data Retention
We retain personal data only for as long as required:
• Enquiry data: retained for follow-up and service purposes
• Customer records: retained for legal, contractual, and maintenance requirements
• Monitoring data: retained in line with service agreements and legal obligations
Once no longer needed, data is securely deleted or anonymised.
Your Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data • Restrict or object to processing
• Request data portability
• Withdraw consent at any time
To exercise your rights, please contact us using the details provided below.
pg. 32
Cookies and Website Tracking
Our website may use cookies to improve user experience and analyse performance.
Cookies help us:
• Understand how visitors use our website
• Improve functionality and navigation
• Enhance overall performance
You can manage or disable cookies through your browser settings.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy
practices. We encourage users to review their policies separately.
Data Transfers
We do not transfer your personal data outside the UK unless adequate safeguards are in place. Any
such transfers will comply with UK GDPR requirements.
Contact Information
If you have any questions about this Privacy Policy or how your data is handled, you can contact us via: • Email enquiries submitted through our website
• Contact forms available on our website
We aim to respond to all enquiries promptly and professionally.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or
business practices.
Any updates will be posted on this page, and we encourage you to review it periodically.